SHIPPING POLICY

WE CURRENTLY ONLY SELL TO THE UK AS PARCELS TRAVELLING ALL OVER THE WORLD DOES NOT FIT OUR ETHOS OF SUSTAINABILITY.

 

ORDERS OVER £200 COME WITH FREE POSTAGE.

 

WE SHIP ITEMS USING ROYAL MAIL TRACKED 24 HOUR WITH SIGNATURE ONLINE SERVICE. 

 

SMALL PARCEL     2KG   = £5.19       (Length: 45cm - Width: 35cm – Depth: 16cm)

MEDIUM PARCEL    2KG   = £6.99       (Length: 61cm - Width: 46cm – Depth: 46cm)

            10KG = £8.69        

    20KG = 12.69

 

ALL SALES ARE PROCESSED WITHIN 2-3 BUSINESS DAYS. ONCE SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION WHICH WILL INCLUDE YOUR TRACKING NUMBER. THIS CAN BE USED TO CHECK YOUR DELIVERY STATUS. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.

IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 7 DAYS OF RECEIVING YOUR SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US AT __________ WITH YOUR NAME AND ORDER NUMBER, AND WE WILL INVESTIGATE IT FOR YOU.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DON’T HESITATE TO CONTACT US.

[RETURNS]. ....... BUTTON read more takes you to our returns page.

WE ONLY USE ROYAL MAIL TRACKED 24 HOUR WITH SIGNATURE. WE CAN NOT ISSUE REFUNDS FOR ANY MISSING ORDERS, IF THE TRACKING FOR THE PARCEL STATES IT IS ‘DELIVERED’.

 

WE ARE NOT ACCOUNTABLE FOR CUSTOMERS MISSING THEIR DELIVERY. CUSTOMERS ARE ALSO RESPONSIBLE FOR HAVING ANY MISSED PARCELS RE-DELIVERED AT EXTRA COSTS.

 

WE WILL NOT BE ABLE TO ISSUE REFUNDS FOR PARCELS LOST AS A RESULT OF CUSTOMERS PROVIDING AN INCORRECT ADDRESS OR DETAILS.